Products
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alluracrystals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alluracrystals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feedback (29)
Feedback Rating for This Product
| Positive (100%) | 5 Stars (29) |
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4 Stars (0) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews |
|---|---|
A***t  |
28 Jun 2021 08:44 Nagyon Szép élénk színű. Méretarányos. Szép kidolgozás. 
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I***r  |
2 Jun 2021 04:23 Delivery just over a month. Excellent for size 21 sat in the butt. 
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F***z  |
31 May 2021 02:59 They're too beautiful! I ordered them on May 24 and they arrived to me today May 31, 2021, super fast I recommend to the store, plus he brought 4 accessory wristbands to put on it as adornment I asked for size 8 and my son is almost 3 but he'll be left alone for this summer I think. I will definitely buy them again because they are bel Las. I was very happy with the purchase! 
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P***n  |
27 May 2021 01:18 Product complies with the description. Dimensions such as in tabelce. Fast Delivery 
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S***a |
17 May 2021 00:35 Perfect as a replacement for Crocs. They include 4 decorative pins. Correct size according to the tables. Very fast shipping 
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E***r |
4 May 2021 03:44 Perfect, very good material and match European size 
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A***h |
12 Apr 2021 07:32 Everything is super! The child really likes!) and thanks for the gift!) 
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A***a  |
10 Apr 2021 05:10 Excellent, came quickly, but did not fit the size, I will have to order a larger size. 2 suitable for 32 size 
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C***g  |
10 Mar 2021 15:26 Super!!!! Too cute! Wish I have adult sizes too! Highly recommend. I bought bigger sizes for my 8 yrs old son to grow into. 
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Customer  |
20 Feb 2021 11:06 2nd time i ordered im somuch satisfied with this shoes my son really like it. i recommend this shop.. 
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B***a  |
10 Nov 2020 04:48 Really like picture. I am satisfied. Plus i get gift. Thanks the store 
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Customer |
6 Nov 2020 11:03 so adorable its fit to my son. he love to wear :) i recommend this. 
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Customer |
27 Oct 2020 04:33 Fantastic. No doubt to ask for more. A lot of pinks gift. 
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Customer |
20 Oct 2020 00:55 As on store picture, perfect 
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M***a  |
30 Sep 2020 09:28 order 6 but eu too small now oreder bigger 10 to a european 25 kids |
A***e  |
27 Sep 2020 08:15 Great & Fast shipping 
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Y***n  |
17 Sep 2020 02:07 good 
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U***c  |
11 Sep 2020 03:45 PLD dropped identical as the Cro cs. Recommend! 
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A***v |
4 Sep 2020 22:05 Хорошее качество, мягкие, яркие, в подарок положили 6 фигурок. Доставка быстрая, 2 недели до Сургута. 
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J***s  |
28 Aug 2020 02:29 Muito bonito meu filho adorou 
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K***a  |
19 Aug 2020 05:12 good |
Customer  |
16 Aug 2020 11:43 perfect ! Verkoper heeft direct de juiste maat verzonden ! Als jij voor jouw kind maat 29 wilt nemen ? Dan zou ik voor laatste maat gaan 12/13. Ze vallen namelijk klein . 
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L***a |
27 Jul 2020 06:24 Arrived in 20 days and the measurement is correct with Spanish. We 've been given 4 ornaments to put on the clogs. I'll ask xa again when he's not worth it. 
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O***o |
22 Jul 2020 23:49 The order came quickly, tracked. Size 3 by 33-34 with good stock, but I took the sneakers with account for the next year. Color matches. 
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O***o |
17 Jul 2020 07:58 Delivery 2 month. Sneakers are not bad. Harder than expected (4 points out of 5 by rigidity). Slightly visible glue. But in general, the impression is good. As a gift put 4 decorations. Thank you. At the foot of 20,5 cm, the size 2 came up perfectly. And the goods, and the store I recommend. 
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E***a |
30 Jun 2020 06:13 Very cool, soft, not worse than croxes. The store put 4 buttons for clogs. Thank you, child is glad 
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O***R |
18 Jun 2020 09:40 Excellent sneakers, soft material, the size approached, even a little on the growth. On the leg 18,5 cm ordered 12 size. The store put as a gift "gibitsy". Thank you 
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M***a  |
6 Jun 2020 06:13 Nice sneakers. Took to the sea. The child wears 30 size, took 12 size sneakers-just right, almost no stock. The sticker with Lego began to peel off, but not critical. In the parcel there were gifts-figures that you can put in holes. I attach a photo of the slippers from the order and original crumbs, but 13 sizes, which are slightly larger than those, what I ordered. I can assume that the original crumbs and sneakers of this company have the same dimensional grid 
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U***s |
23 May 2020 14:35 Very good product and I get home properly. I recommend them to you |
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