Products
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alluracrystals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alluracrystals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feedback (25)
Feedback Rating for This Product
| Positive (100%) | 5 Stars (25) |
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4 Stars (0) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews |
|---|---|
N***a  |
15 Jan 2021 09:28 I did not communicate with the store, there was no need. The product corresponds to the description. |
Customer  |
11 Jan 2021 16:54 Arrived on time even with 2 attempts of office |
M***l  |
2 Dec 2020 07:55 I received my Baby carrier today in good condition ad I am Happy ad I will recommend it to all of my friends.thank you |
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O***a |
21 Nov 2020 03:13 Excellent design, not worse than expensive analogs. Very convenient. You can walk or wear a child at home. The store sent by DPD company, so drove longer than a month. The main minus is the outer fabric is a little unpleasant for the hands. P.S. For very small, who does not yet hold the head, probably does not fit. The back for the cradle is not rigid enough for them. |
Customer  |
5 Nov 2020 03:44 The goods went more than 60 days, three times opened a dispute. The parcel was not tracked. In the end, the goods came damaged. 
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A***e |
3 Nov 2020 10:07 Great workmanship, fast shipping and very helpful. Recommend without fear. |
D***a  |
19 Oct 2020 09:29 Very good as it is in the video. I liked it very much and arrived in 1 month and 1 week 
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S***A |
8 Oct 2020 14:26 Arrived super fast, great store. Will Test to send additional feedback. 
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T***y |
6 Oct 2020 06:51 All OK. Thanks store :) 
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Customer |
2 Oct 2020 23:21 As in the picture came in time, everything is good that you chose and it came. 
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B***j |
1 Oct 2020 10:00 Loved the product and delivery was very fast. Recommend to everyone. 
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Customer  |
30 Sep 2020 10:02 This very handsome I recommend. 
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A***a |
29 Sep 2020 12:11 Bello I love it just as it took less than a month |
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L***o |
7 Sep 2020 09:54 Отличное качество.Доставка до Башкирии 1 месяц.Игрушка в подарок 
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R***r |
4 Sep 2020 03:32 Отличное качество. Все соответствует описанию. Доставка в срок. 
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Customer |
2 Sep 2020 11:49 Chegou antes do prazo determinado, porém só demorou na entrega por conta da greve nos correios, mas veio muito bem embalado, vendedor atencioso, eu amei meu produto, já testei nos meus dois filhos e estou gostando muito.. foi um ótimo investimento, comprei pra fazer um teste e acabei gostando, terei que comprar mais um já que tenho dois bebês..sem contar que o vendedor ainda mandou um mordedor de brinde. obrigada 
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M***n  |
1 Sep 2020 04:11 The delivery took quite sometime but overall, love the product. 
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A***t  |
31 Aug 2020 03:07 comme décrit je recommande 
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Customer  |
21 Aug 2020 06:37 Encomanda chegou hoje adorei muito obrigada pelo presente 
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A***o |
10 Aug 2020 05:43 Parcel with marriage or due to bad packaging during transportation there was a defect 
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V***v  |
27 Jul 2020 14:31 похоже на то что на картинке. хуй знает как это будет в реальности. |
J***A  |
27 Jul 2020 01:03 The goods are in order 
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K***a |
13 Jul 2020 22:59 Хороший эрго-рюкзак, качество на высоте. Пришёл быстро, за 18 дней. Положили подарочек, очень приятно, спасибо! 
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E*** |
24 Apr 2020 07:04 Everything is like the picture! The color is the one that ordered, it is gentle Super! And the fabric is nice, the smell of the new thing is always +! Very much liked carrying! Seller put rodents as a gift, we just by age now, thank you! The parcel arrived very quickly in 8 days in Cherepovets! Seller recommend of course! 
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L***l |
7 Apr 2020 04:15 Have not learned to dress yet, and like the norms to dress learn 
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