1* Q15 Smart Watch
1* Charger Cable
1* User Manual
Products
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alluracrystals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alluracrystals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feedback (10)
Feedback Rating for This Product
| Positive (100%) | 5 Stars (10) |
|
4 Stars (0) |
|
|
| Neutral (0%) | 3 Stars (0) |
|
| Negative (0%) | 2 Stars (0) |
|
1 Star (0) |
|
| Buyer | Real customer reviews |
|---|---|
N***v  |
2 Dec 2020 20:23 Thank you, all is well for now. The first watch did not have time to connect, broke, the image disappeared. Hope will work this time. |
J***a  |
2 Dec 2020 09:13 Beautifully packaged, arrived as the description! 
|
|
L***a |
2 Dec 2020 01:12 look good but it is a gift in xmas so i dont now how will woork |
|
M***a |
1 Dec 2020 09:41 Saw and loved the Santa Claus come here this year because loved what arrived and know my kids will love 
|
A***a  |
30 Nov 2020 06:11 I ordered 13.11.2020, at the Mail took 30.11.2020, all as in the description, I will add a review later. 
|
|
R***a |
23 Nov 2020 04:47 Everything works! Geolocation is not accurate. There is a call back if you download the app "where my children" delivery is very fast, a couple of weeks, since the shipment. 
|
A***a  |
22 Nov 2020 21:38 Everything works. Corresponds to the description. Delivery month. 
|
|
Z***r |
10 Nov 2020 20:58 The clock came to Nur Sultan in 26 days. Complete set. The clock is correct, but it was discharged. Set up in 5 minutes, calls writes. The application is very light, everything is clear. Geolocation leaves much to be desired, at home determined + 2 km from the right. Let's go check out. The baby is happy. 
|
|
K***a |
24 Oct 2020 09:30 Nice watch. Work. Sound good. Time and date via app are customized. Come quickly. Son is happy :) I hope to last a long time. 
|
Y***a  |
24 Sep 2020 09:14 We walked exactly a month. The watch came in a box, you can take it for a gift. All the main functions are there, the app is clear, it works well. You can track the location of the child, force to disable lessons from your phone. Ideal for preschool or first class. The child is happy, we are also happy. It remains only to play properly, so as not to have to charge twice a day 
|
Leave a Review
