Products
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alluracrystals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alluracrystals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feedback (20)
Feedback Rating for This Product
| Positive (100%) | 5 Stars (20) |
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4 Stars (0) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews |
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A***l  |
27 Nov 2020 10:22 Clothing well wrapped in plastic closed Well made clothes good seams 
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K***A  |
20 Nov 2020 05:14 The product is really nice! I recommend it. Very cute! This one that you can see at the photo is 6-9months. The only negative is that the delivery came 6days later from the last date that the store gave me. So, be careful with the estimated time of arrival! 
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M***m  |
19 Nov 2020 16:34 Good product is like in the picture colors well and fabric well I like I arrive fast 
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Customer  |
19 Nov 2020 06:54 Two months, weight 6100, height 58. The size of the body is 80. Sleeves with a margin, and the pants are short. 
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A***a  |
17 Nov 2020 12:13 It's nice. Same as the picture. A little big for a newborn. It's better for a 3 month old. Perfect seams. The only thing is he came after the deadline. 
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E***a |
16 Nov 2020 11:08 I liked the slipik very much, they did not measure it yet, but it looks just like it. The size is 80, we now have 68 size. I did not communicate with the store. Delivery in Pyaterochka. Long hung order at customs. 
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D***a |
30 Oct 2020 06:42 Cloth is dense. Cotton 100% came growth "95" we have 82 centimeters, we are 15 months old. Well, I do not regret that I ordered a larger size, since he was just his son. After washing, the ears remained. The most important thing is that the buttons on the pants are fully opened, it is convenient to change the diaper. I came quickly. For the combede, the price is very affordable. I will order then another! Thank you 
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M***a |
25 Sep 2020 22:15 just like the picture 
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Customer |
25 Sep 2020 11:36 It is very cute and with a texture is soft. I recommend it 
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J***j  |
8 Sep 2020 08:40 בד טוב מאוד אהבתי 
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E***a |
1 Sep 2020 07:44 Заказом довольна! Пришёл быстро, хорошо упакован, без запах, торчало пару ниточек, рисунок четкий, но чуть-чуть съехал, не критично. Брала на вырост, теперь ждём 
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Customer  |
24 Aug 2020 09:31 Looks lovely! Arrived in about two weeks. Not sure about the sizing tho looks a bit smaller than I thought. Put pyjamas up to 3 months (62cm) on top to show the difference. 
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O***a |
22 Aug 2020 06:16 супер,! качество отличное, полное соответствие заявленным фото! 
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B***b  |
17 Aug 2020 03:09 Great product, came without any smell and the material is great! Very pleased, thank you! 
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G***g |
15 Aug 2020 06:57 Комбиненезончик отличный. Размер 80 взяла нам 3 месяца чуть чуть великоват на 4 будет в самый раз. Хлопковый приятный.мы довольны. 
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A***a  |
13 Aug 2020 09:06 Заказ пришёл быстро, чуть меньше 3 недель. размер 3М на рост 62. качество хорошее. Не 100% хлопок конечно, но ткань приятная. Кнопки пластмассовые, ушки из фетра пришиты. заказом довольна! 
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L***a  |
11 Aug 2020 13:48 excellent! very beautiful and soft...I ordered for 6months but fits on 3months, so you can get bigger when you order. I made order on 22.05 and recive on 01.08...for me it was no problem, most importantly arrived! 
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V***s |
30 Jul 2020 10:00 Very good product, same as the image. It took 3 weeks to get to Chile. I recommend the store. 
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M***M  |
28 Jul 2020 02:21 супер, у меня малыш крупный родился (5кг) сейчас вему пол года костюм тип-топ, качеством довольна, рекомендую. 
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C***b  |
8 Jul 2020 15:37 I thought it would be a little warmer. But the overalls are beautiful and made of cotton 
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