We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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| Negative (0%) | 2 Stars (0) |
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| Buyer | Real customer reviews |
|---|---|
V***a  |
6 Oct 2020 06:01 It came less than 2 weeks before Tula, delighted, tracking was accompanied when each item was received. Advise) 
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Customer  |
1 Oct 2020 08:18 The order came in three weeks. Very satisfied with the backpack. I thought it would look cheap, but no. There is a slight smell, but not toxic. 
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D***d |
28 Sep 2020 02:56 Backpack is just super, I advise everyone. There is a smell is not very pleasant, but it's not critical) 
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Customer  |
6 Sep 2020 07:23 Very nice and accurate. Fast shipping. I recommend it. |
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R***r |
1 Sep 2020 05:50 Спасибо огромное!!! Очень довольна рюкзаком) дошёл до Краснодара быстро. размер идиальный, ни маленький ни большой! Сшит ровно, нигде никаких ниток не торчит. Спереди кармашек маленький на молнии, сзади маленький кармашек на молнии, внутри рюкзака есть маленький кармашек на молнии и ещё один небольшой. В подарок прислали брелок. Рекомендую. 
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A***a |
31 Aug 2020 02:50 Классный вместительный рюкзак,быстро доставили ,с воздушной подушкой внутри 
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V***v |
8 Aug 2020 05:19 Delivery is fast, the material is very dense, even too much. |
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E***o |
20 Jul 2020 01:29 На лето само то, телефон не помещается в задний карман и передний только вовнутрь 
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E***a |
28 Jun 2020 00:51 The product corresponds to the description, a cute backpack with a fluffy keychain), the threads do not stick out) the smell is small, small, but roomy, inside lay an air cushion, came quickly) ordered on June 3, I took it on June 25) I advise 
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Customer |
27 May 2020 10:48 Great! Similar to the photo, even the keychain is! I ordered a smaller size, includes everything I need! Thank you! 
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