We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our store operates worldwide, and free delivery is available.
You can buy with confidence, using the world’s most popular and secure payment methods.
Our Buyer Protection Policy covers your purchase from the time you order and up to delivery.
5 Stars (13)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
23 Jan 2021 05:43
The tent is excellent, ordered for a gift, the child and parents are delighted
21 Jan 2021 09:08
The teepee is very nice. I bought some mats and some white pillows and it looked beautiful. There's also some pennants and lights coming out but they don't work. The biggest problem has been shipping. I gave it up in 10 days, I wanted it for Reyes, and it took me a month.
10 Jan 2021 01:06
Beautiful pennants. They are just as they appear in the photos. I love them. I recommend them 100%
27 Dec 2020 08:06
Пришло быстро. Все детали на месте,но ещё не устанавливали.
26 Dec 2020 22:22
Top top, like the picture
8 Dec 2020 11:32
It's very nice I asked for the bigger one, but it doesn't come from the measure it says but well, it's a little smaller than it says (5cm) but it's very good it's very good fabric, well echa and rematada recommended 100 for 100 arrived very fast!
9 Nov 2020 06:15
Top really great, just missing a manual to mount it and a rope to tie the Top and it's nickel
20 Oct 2020 09:58
Very slow shipping, but worth it! I'll buy again.
23 Sep 2020 13:31
Perfect! The fabric looks very resistant, linen-like. I think it would be more beige, but it's white.
11 Sep 2020 08:31
Order June 15, arrived September 8. Wooden sticks were difficult to put into the plastic tube.
25 Aug 2020 05:57
All is perfect only it has bad smell
25 Jul 2020 03:19
20 дней до Киева, доставка в почтомат мистэксперсса. Упаковка хорошая, пришло целым, дырочки немного неаккуратные, но продевать завязки не помешали. Цвет яркий, материал похож на лён. Товар и продавца рекомендую!
9 Jul 2020 04:27
Excellent House, came for 2 weeks, tracked all the way, as a gift there was a ribbon with triangles on the House. I ordered in addition a gray cloud, everything is super! There was no instruction for collection, but I found it in the description of the store, the child is happy, thank you very much to the seller!)))
20 May 2020 16:56
Ntes has arrived from the estimated time, color is not white is more to broken white or beige is a gift like this has not mounted but safe they're going to like it very much thanks to the store everything went very well
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